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Terms & Conditions
Return, Refund & Cancellation Policy
We value our customers and aim to provide a smooth shopping experience. Please read our policy carefully before placing an order.
Unboxing video mandatory for return, return, cancellation.
Return Policy
- Returns are accepted only if an incorrect or damaged product is delivered.
- Replacement or return charges will be provided at no extra cost only within 7 days after product delivery date.
- Customers must notify us immediately after receiving the product to raise a return request.
- Products that are delivered correctly and in good condition
Cancellation Policy
- Orders can be cancelled only before shipment.
- Once the order has been dispatched, cancellation requests will not be accepted.
- Customers are encouraged to request cancellation at the earliest for timely processing.
- Customers are requested to contact us for any cancellation requirement.
Refund Policy
- A full refund will be issued if the order is cancelled before dispatch.
- Refunds will also be processed for approved returns due to wrong or damaged products.
- The refunded amount will be credited to the original payment method used at the time of purchase.
- Refund processing time may vary based on the payment gateway or bank policies.
Shipping & Delivery Policy
We are committed to delivering your orders safely and on time. Please review our shipping policy below.
Order Processing
- Orders are processed after successful payment confirmation.
- Processing time may vary depending on product availability and order volume.
- Orders are usually processed within 1 business days, excluding weekends and holidays.
Shipping & Delivery
- We ship products to the address provided by the customer at checkout.
- Delivery timelines may vary based on the customer’s location and courier partner.
- Estimated delivery time is typically 3–7 business days after dispatch, depending on the destination.
Order Tracking
- Once the order is shipped, tracking details will be shared via email or SMS.
- Customers can use the tracking information to monitor shipment status.
Delivery Delays
- Delivery timelines are estimates only and may be affected by factors beyond our control such as weather conditions, courier delays, or public holidays.
- We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Missing Items
- If your order arrives damaged or with missing items, please notify us immediately upon delivery within 24 hours.
- Customers may be required to share photos or an unboxing video for verification purposes.
Address & Delivery Issues
- Please ensure that your shipping address and contact details are accurate at the time of placing the order.
- We are not responsible for non-delivery due to incorrect address details provided by the customer.
Payment Policy
- All online payments must be made only through our secure website checkout using the payment options displayed.
- We accept Credit/Debit Cards, UPI, Net Banking, and other available online methods.
- Orders are confirmed only after successful payment.
- We do not store any payment or card details.
- Customers are strictly advised not to make payments through any external links, phone calls, messages, or third-party communication.
- Please ensure payments are made only via our official website or our official contact number.
- We are not responsible for payments made to unauthorized or fraudulent sources.
- Cash on Delivery (COD) orders may be paid in cash or via UPI, depending on the courier partner.
- UPI payment may not always be available for COD, and acceptance is subject to the courier person’s facility.
- Refunds, if applicable, will be processed according to our Return & Refund Policy.
Replacement Policy
- Replacement requests are accepted only if the product delivered is damaged or incorrect after verifying by the team.
- Customers must inform us immediately after receiving the order to request a replacement.
- Approved replacements will be processed at no additional cost.
- Replacement is subject to product availability.
- Products that are delivered correctly and in good condition are not eligible for replacement.
- Customers may be asked to provide photos or an unboxing video for verification.
